Desjarlais Electric LLC provides the most comprehensive Preventative Maintenance Service Agreement (“Service Plan”,”Maintenance Contract”,”PM”) available. Our service plan meets the requirements and recommendations of all major generator manufacturers and industry leaders. Inspections performed include (where applicable) the general appearance, the lube oil system, the engine air filter system, the engine fuel system, the engine starting system, the engine ignition system, the engine exhaust system, the main alternator and electrical system, the cooling system, the transfer equipment and general condition with specific checks during operation to ensure peak performance. We offer three levels of Service Plan Agreements. All three levels offer you the peace of mind that your generator is properly maintained and ready for you in your time of need. Our Service Plan Agreements are complete customer care plans that provide 24-hour priority service. All three levels include the items and services (if applicable) listed below. The differences in levels are delineated here among the Standard, Standard Plus and Premier options:
Standard Service (1 or 3 Year Term)
- All items and services (where applicable) listed on the checklist
- One service performed annually
Standard Plus Service (1 or 3 Year Term)
- All items and services (where applicable) listed below
- Two services performed semi-annually
- Primary service to cover the complete checklist below
- Second service to include thorough inspection of engine, electrical and fuel systems, transfer gear and general Oil change performed only when engine hours warrant on a time and material basis less plan discounts.
- 10% parts discount in the event repairs are required
- 10% discount on regular service price ($12.50/hr discount)
- Warranty work trip charge waived (95$ per occurrence)
Premiere Service (1 or 3 Year Term)
- All items and services (where applicable) listed below
- Two services performed semi-annually
- Primary service to cover the complete checklist below
- Second service to include thorough inspection of engine, electrical and fuel systems, transfer gear and general operation. Oil change is INCLUDED after 200 engine hours.
- Battery replacement performed for 3-year term – INCLUDED
- Air filter replacement performed as needed – INCLUDED
- Spark plug replacement performed as needed – INCLUDED
- Valve Adjustment checked yearly and adjusted as needed – INCLUDED
- 20% parts discount in the event repairs are required
- 20% discount on labor in the event repairs are required (25$/hr discount)
- Warranty trip charge waived (95$ per occurrence)
This maintenance agreement includes all labor charges for routine maintenance associated with complete system inspections and adjustments, oil changes and transfer tests unless otherwise specified by the plan level. All material costs associated with oil changes (oil, oil filter, oil filter seal) are included. Labor and material costs for additional services may vary among plan levels. This maintenance contract includes all costs associated with proper disposal of all used oils, lubricants, coolants and filters. All labor and material charges for services other than routine maintenance described above, such as a required repair, are not included in this maintenance agreement. With customer authorization, these costs are invoiced on a time and material basis, less plan discounts, upon job completion unless otherwise specified in the standard service terms and conditions.
Service inspections for generator system (where applicable):
General Appearance and condition
- Inspect for visual damage and/or unusual wear and tear
- Inspect all visible plumbing and electrical connections
- Clean debris from generator and wipe down enclosure
- All switches/breakers in normal operating position
- Check Vibration, Noise, Leakage, Temp
- Apply Conditioner and Wax to exterior of enclosure
- Check Levelness of generator
Lube Oil System
- Check engine oil level
- Change engine oil and filters
- Inspect engine seals for leaks
- Tighten hose clamps as necessary
Engine Air Filter System
- Inspect engine air filter
- Inspect air cleaner seal
- Inspect air cleaner elements
- Inspect crankcase vent/breather
Engine Fuel System
- Inspect fuel system for leaks
- Tighten hose clamps as necessary
- Inspect flexible fuel lines
- Inspect fuel pressure as needed
Engine Starting System
- Load test battery
- Clean battery terminals/posts, tighten cables as needed
- Replenish battery fluid levels
- Inspect battery charger
- Inspect battery heater
Engine Ignition System
- Inspect spark plugs
- Inspect spark plug wires and distributor cap
- Inspect points and condensor
Engine Exhaust System
- Inspect flexible exhaust coupling
- Inspect critical silencer
- Drain water in exhaust moisture traps
- Inspect and clean Enclosure Louvers
Main Alternator & Electrical
- Check voltage output, rotor, stator, regulator
- Inspect brushes and slip rings if visible
- Inspect insulation on generator leads
- Tighten connections as needed
- No load output Voltage
- Line to Line
- Line to neutral
- Line to ground
- Grounding Conductor
- Earth Ground
- DC Control Fuse
- Battery Charger Fuse
- Auto/off manual Switch
Cooling System
- Inspect all belts and adjust as needed
- Inspect all hoses and hose clamps, tighten as needed
- Inspect radiator core for blockage or damage
- Inspect radiator cap and seal
- Check coolant level
- Test antifreeze for proper DCA level
- Inspect block heater
- Lube fan pulley as needed
- Inspect fan louvers for proper operation
Transfer Switch
- Ensure connections are tight
- Ensure relays are tight
- Check main contacts
- Test transfer (where permitted)
Generator Operation
- Check for oil, coolant and exhaust leaks
- Inspect battery charging system
- Inspect turbocharger
- Inspect engine govenor
- Check oil engine gauges and LEDs
- Check for abnormal vibration and/or noise
- Adjust voltage and frequency as needed
- Test all engine safety shutdowns
| Generator Size/Type | Standard | Standard Plus | Premier |
| Residential and Commercial LP and Natural Gas | One year or 3 year term, invoiced at Signing of service Contract. | One year term or 3 year term, invoiced at signing of service contract. 10% Parts Discounts, 10% Labor Discount. | One Year or 3 year term, invoiced at signing of service contract. 20% Parts Discount, 20% Labor Discount |
| 5kW to 22kW (Air-Cooled Engines) | $175 per year $500 per 3 year | $275 per year, $800 per 3 year | $375 per year, $1000 per 3 year |
| 10kW to 30kW (Liquid-Cooled Engines) | $235 per year, $675 per 3 year | $350 per year, $875 per 3 year | $600 per year, $1600 per 3 year |
| 31kW to 60kW (Liquid-Cooled Engines) | $250 per year, 700 per 3 year | $375 per year, $975 per 3 year | $650 per year, $1750 per 3 year |
| 61kW to 150kW (Liquid-Cooled Engines) | $275 per year, $800 per 3 year | $425 per year, $1150 per 3 year | $725 per year, 2000 per 3 year |
The Desjarlais Electric LLC Preventative Maintenance (PM) Agreement renews from term to term with cancellation by either party with 30 day written notice. This service plan is for gaseous spark-ignited residential and commercial applications. Plans are available for diesel and industrial applications per quotation. Repairs required outside of the scope of this service, with customer authorization, are billed on a time and material basis less plan discounts. Standard & Standard Plus customers agree to the battery replacement every three years per the manufacturer’s recommendation and the replacement of air filters and spark plugs as needed at retail price less plan discounts (included in Premier plan). Standard Plus customers agree to oil changes during the secondary service if engine hours warrant on a time and material basis less plan discounts (included in Premier plan). 24-hour emergency services are available for Sales and PM customers. All non-covered labor and materials not covered by this agreement will be invoiced upon completion of work (if authorized). There is a 95$ warranty claim assessment fee. The hourly rate is 125$/hour with a 25$ per hour after hours charge per hour if work is performed outside of the hours of 8am-5pm m-f. All replacement batteries will be a sealed type battery. All oil will be premium full synthetic oil, and all replacement parts will be genuine Generac parts or Generac recommended replacement parts.
The Premier Plan, includes all oil changes when hours warrant as well as all filters, spark plugs, and maintenance items for the duration of the maintenance contract. It in
cludes a valve adjustment check and adjustment if needed upon start of the agreement and for the duration of the agreement.
This service agreement does not cover repairs due to negligence
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